Below are the most common questions and their answers when using FileCap. Is your question not among them?
Then send an email with your question to support@filecap.com.
Sending large files is often a challenge, especially if the files are too large to send by email through an app like Outlook. Fortunately, with FileCap, this is no problem at all.
FileCap is a solution for securely and easily sharing files to and from any location. No matter the size of the files you want to send, FileCap allows you to send them easily and quickly.
Let's look at some examples of large files you can send with FileCap:
Sending these large files with FileCap is not only easy, it's also secure. FileCap uses secure servers and encryption to ensure that your files are sent and stored securely.
In short, if you want to send large files, FileCap offers the perfect solution. It is easy to use, fast and secure. Try it out today and experience for yourself how easy it is to send large files with FileCap.
Yes, FileCap has the ISO 27001 certification.
ISO 27001 certification is an international standard for information security. It was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). The standard defines requirements for a security management system (ISMS) and outlines how an organization can manage its information security.
Since April 1, 2021, Contec has been certified to the ISO 27001 standard. This means that the company meets strict information security requirements. Contec's ISMS has been tested and approved by an independent certification body.
Contec is committed to protecting the privacy and security of personal data of its customers and users. Contec's FileCap solution is fully compliant with ISO 27001 certification. This means that the FileCap solution has been designed and implemented according to the requirements of the ISO 27001 standard and that Contec's BMS has been integrated into the FileCap solution.
In addition, the FileCap solution is also GDPR-compliant. GDPR is the General Data Protection Regulation, the European data protection legislation. This legislation applies to all organizations that process personal data of individuals within the European Union (EU). In the Netherlands, this legislation has been transformed into the AVG, the General Data Protection Regulation.
The GDPR imposes strict requirements on the processing of personal data and gives individuals more control over their own data. For example, organizations must be transparent about how they process personal data and meet specific requirements for obtaining consent to process personal data.
The FileCap solution meets these requirements and therefore provides a secure and reliable way to share and manage files. Contec is proud of its ISO 27001 certification and its GDPR-compliant FileCap solution and remains committed to ensuring the security and privacy of its customers and users.
Yes, with FileCap you can easily receive large files no matter where you are or what device you are using. There are two ways you can receive large files with FileCap:
Let's look at some examples of large files you can receive with FileCap:
Receiving large files with FileCap is not only easy, it's also secure. FileCap uses secure servers and encryption to ensure that your files are sent and stored safely.
Yes, FileCap is "the" solution to meet this. Our cloud environment is always located within Europe.
GDPR is the General Data Protection Regulation, European data protection legislation. This legislation applies to all organizations that process personal data of individuals within the European Union (EU). In the Netherlands, this legislation has been transformed into the AVG, the General Data Protection Regulation.
The GDPR imposes strict requirements on the processing of personal data and gives individuals more control over their own data. For example, organizations must be transparent about how they process personal data and meet specific requirements for obtaining consent to process personal data.
The FileCap solution meets these requirements and therefore offers a secure and reliable way to share and manage files.
Yes, FileCap is NTA 7516 certified in 2021 but on May 15, 2022, all certifications of all NTA 7516 certified parties are suspended. Read more about this on our page.
The message "Failed to load FileCap" comes from Outlook and indicates that there is a problem loading the FileCap add-in in Outlook. A possible solution to this problem is to restart Outlook.
Here are the steps to restart Outlook:
After restarting Outlook, try using FileCap again and check if the message "Failed to load FileCap" still appears. In most cases, this should solve the problem. If the problem persists, contact FileCap Support for further assistance.
Sending large files is often a challenge, especially if the files are too large to send by email through an app like Outlook. Fortunately, with FileCap, this is no problem at all.
FileCap is a solution for securely and easily sharing files to and from any location. No matter the size of the files you want to send, FileCap allows you to send them easily and quickly.
Let's look at some examples of large files you can send with FileCap:
Sending these large files with FileCap is not only easy, it's also secure. FileCap uses secure servers and encryption to ensure that your files are sent and stored securely.
In short, if you want to send large files, FileCap offers the perfect solution. It is easy to use, fast and secure. Try it out today and experience for yourself how easy it is to send large files with FileCap.
Yes, FileCap has the ISO 27001 certification.
ISO 27001 certification is an international standard for information security. It was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). The standard defines requirements for a security management system (ISMS) and outlines how an organization can manage its information security.
Since April 1, 2021, Contec has been certified to the ISO 27001 standard. This means that the company meets strict information security requirements. Contec's ISMS has been tested and approved by an independent certification body.
Contec is committed to protecting the privacy and security of personal data of its customers and users. Contec's FileCap solution is fully compliant with ISO 27001 certification. This means that the FileCap solution has been designed and implemented according to the requirements of the ISO 27001 standard and that Contec's BMS has been integrated into the FileCap solution.
In addition, the FileCap solution is also GDPR-compliant. GDPR is the General Data Protection Regulation, the European data protection legislation. This legislation applies to all organizations that process personal data of individuals within the European Union (EU). In the Netherlands, this legislation has been transformed into the AVG, the General Data Protection Regulation.
The GDPR imposes strict requirements on the processing of personal data and gives individuals more control over their own data. For example, organizations must be transparent about how they process personal data and meet specific requirements for obtaining consent to process personal data.
The FileCap solution meets these requirements and therefore provides a secure and reliable way to share and manage files. Contec is proud of its ISO 27001 certification and its GDPR-compliant FileCap solution and remains committed to ensuring the security and privacy of its customers and users.
Yes, with FileCap you can easily receive large files no matter where you are or what device you are using. There are two ways you can receive large files with FileCap:
Let's look at some examples of large files you can receive with FileCap:
Receiving large files with FileCap is not only easy, it's also secure. FileCap uses secure servers and encryption to ensure that your files are sent and stored safely.
Yes, FileCap is "the" solution to meet this. Our cloud environment is always located within Europe.
GDPR is the General Data Protection Regulation, European data protection legislation. This legislation applies to all organizations that process personal data of individuals within the European Union (EU). In the Netherlands, this legislation has been transformed into the AVG, the General Data Protection Regulation.
The GDPR imposes strict requirements on the processing of personal data and gives individuals more control over their own data. For example, organizations must be transparent about how they process personal data and meet specific requirements for obtaining consent to process personal data.
The FileCap solution meets these requirements and therefore offers a secure and reliable way to share and manage files.
FileCap has no limits when it comes to file size and so with FileCap, in theory, any file of any size can be sent. However, because we use the Amazon platform for our SaaS environment, there is still a limit to how large a single file sent with FileCap can be. This limit is 5TB (5 terabytes, which is approximately 5,000 gigabytes).
To put this in perspective a bit:
So this limit only applies to one file! If you want to send 20 files of 4TB each, you can just do that.
The main difference for our customers is the fact that our cloud data always stays within Europe and is therefore not subject to the Patriot Act of the United States. In addition, there are a number of other important differences, such as a simple pricing model with no additional fees for extra features, the "invite function" that allows you to ask someone to send you something and for example and, of course, the Outlook and Office 365 add-ins.
WeTransfer is aimed primarily at content creators such as advertising agencies, media and design agencies and video platforms. FileCap focuses primarily on companies that want to exchange (large) files in a secure way. Of course with FileCap you can easily send any large file, but the extra security options and integration in Microsoft Outlook, make our solution a business application for any company that wants to send sensitive data securely.
The message "Failed to load FileCap" comes from Outlook and indicates that there is a problem loading the FileCap add-in in Outlook. A possible solution to this problem is to restart Outlook.
Here are the steps to restart Outlook:
After restarting Outlook, try using FileCap again and check if the message "Failed to load FileCap" still appears. In most cases, this should solve the problem. If the problem persists, contact FileCap Support for further assistance.
FileCap is a Dutch software solution from Contec BV, complies with AVG legislation and is ISO27001 certified.
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