FILECAP RESELLER CASE HEIPER ICT

ABOUT HEIPER ICT:

Heiper ICT is an IT service provider with a broad spectrum of customers in the Netherlands. These companies, with on average between 5 and 100 workplaces, are located in the legal, care and education sectors, but also in the construction and hospitality industry. Heiper supports the IT applications in these organizations, from advice and implementation to management and maintenance.

INDUSTRY:

IT services

BUSINESS BENEFITS:
  • FileCap is easy to manage and easy to use for customers.
  • FileCap enables to work GDPR compliant.
  • Customers do not have to invest or make updates themselves.
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THE CHALLENGE

“The work at Heiper is always dynamic,” says Mark Koele, project manager at Heiper ICT. “Companies are constantly changing and that is driven by the internet and other external factors. Adjustments made in the company size or activitities,or processes that are made more efficient are an example for that. However, it is often also the market or government that bring about changes in organizations. IT plays a major role in making all these changes possible and our experts help with that. ”

Privacy legislation required changes

A good example of an externally driven change is the privacy legislation that came into force last year. The General Data Protection Regulation (GDPR) stipulates that companies must handle personal data lawfully and with care. For many organizations, this required adjustments to the way in which people collect, process, store and send this data. “The latter in particular is a hot issue for many companies,” says Koele. “The insight into how and where you process and store data is still available, but there is often no insight at all into what happens with the data when it is sent. Employees simply do this in an email or, in the case of large files, via online services such as WeTransfer. This violates the GDPR requirements, because it requires you to be able to show where the personal data files are stored when you press send. ”

THE FILECAP SOLUTION

Heiper ICT therefore started looking for a product for its customers with which they can securely send and receive files with privacy sensitive information. “A school community came to us with the request to offer an alternative to WeTransfer,” says Koele. “For that we started searching the internet and that is how we came across FileCap. We started to delve into it and thought it was a very nice product. ”

Heiper ICT helps with FileCap as as service
Mark KoeleProject manager at Heiper ICT

However, Heiper ICT does not offer FileCap as a product, but as a service. “For that it is important that FileCap is easy for us to manage and easy for our customers to use,” says Koele. “FileCap meets both conditions.”

Outlook plugin increases the ease of use

Unlike most online services, FileCap keeps all data locally in a FileCap server that is set up at Heiper ICT in a secure demilitarized  zone (DMZ) of the data  center. “The FileCap server is accessible via a web portal where employees can upload and download files,” says Koele. “FileCap also has plug-ins for email programs such as Microsoft Outlook and support for the Office 365 suite that runs locally. Employees who mail confidential data automatically end up at FileCap with one click. FileCap places a link in the email message and the recipient clicks on it to retrieve the files. All this is done via secure and encrypted connections. That way the personal data remains protected from unauthorized persons. ”

Heiper ICT also uses FileCap to send sensitive information. “For example documents containing personal data, user names and passwords of our customers,” says Koele. “We do that through the secure download of FileCap. My colleagues from the support team use it almost daily to support customers. ”

Thanks to FileCap, Heiper ICT can offer its customers a service that allows them to securely send and receive confidential and sensitive data and large files. “FileCap is safe, user-friendly, easy and fast,” says Koele. “Our customers do not have to make an investment or make updates themselves. All data is encrypted, so nobody can access it, not even us as a service provider. The user-friendliness is very high and for our customers FileCap does not change daily practice. That makes it very easy to work AVG-proof. “

CURIOUS TO KNOW WHAT USERS AND RESELLERS SAY ABOUT FILECAP?

OUR SATISFIED FILECAP USERS AND RESELLERS

WOULD YOU LIKE TO KNOW MORE ABOUT THE BENEFITS OF FILECAP FOR YOUR ORGANIZATION?

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