FILECAP USER CASE BIGA GROEP

ABOUT BIGA GROEP:

Biga Groep is a social enterprise with a strong socially responsible mission. It is a partner for five municipalities with regard to realising labour participation for its residents. Biga Groep guides people to the labour market; by hiring people or by helping them in their search for another job or secondment. They support the municipalities of Zeist, De Bilt, Utrechtse Heuvelrug, Bunnik, and Wijk bij Duurstede in the execution of the Participation Act. Biga Groep employs around 500 people who are distanced from the labour market. It offers effective and efficient solutions for personnel issues and makes sure that people who want to join the work process are employed in the most optimal way.

INDUSTRY:

Social services

BUSINESS BENEFITS:
  • Secondment of personnel and arranging traineeships with other employers require a great deal of administrative work and documentation. These files contain sensitive information. By using FileCap, these files can now be emailed in a safe and secure way.
  • FileCap maintains short lines of communication and it takes requests and questions from clients seriously.
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THE CHALLENGE

Biga Groep works with sensitive and personal information about employees who are distanced to the labour market. These employees receive excellent support, and this requires a lot of administrative work and documentation. Large files with personal data used to be sent via the cloud solution WeTransfer. This method was not secure and it also took a number of actions before the document could be sent. Biga Groep wanted to replace this method with a safe, user-friendly solution. They found this in FileCap.

THE FILECAP SOLUTION

Bas Arendhorst, working at the Information & Automation department of Biga Groep, explains that the introduction of FileCap went smoothly. “Naturally, we first wanted to test the product extensively to see whether it was indeed the safe and user-friendly solution. The FileCap developers helped us in any way they could and gave us a demo license for 30 days. During this period, we looked closely to the functionalities which suited for us, but we also asked for some adjustments. They dealt with our requests to full satisfaction. This also shows that they are a company that feels involved, with short lines of communication, and which listens closely to its clients. It’s no use trying to contact Microsoft when you have specific requests.” For Biga Groep it was also important to send the password, which the recipient needs to open the document, by text message. “We could have used a separate email to send the password, but it is safer to do this entirely separate. FileCap developed a new feature for this. We now send the password via text message and thus use a Two Factor Authentication.”

FileCap offers absolute security and is very user-friendly
Bas ArendshorstInformation & Automation officer at Biga Groep

For Biga Groep, it is essential that documents are sent in a safe way at all times. “Our team consists of 70 employees, and they email many sensitive files every single day. When an employee is seconded, we don’t just send information about personnel, but also time sheets and contracts that include names and addresses. FileCap offers absolute security and is very user-friendly. The FileCap Outlook plugin allows our employees to safely send all confidential files by email. This is also important with regard to the GDPR legislation.”

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