COLLABORATION BEGINS WITH CLEAR INFORMATION
FileCap likes to collaborate with end-users, IT administrators, and resellers. Collaboration begins with clear information. Here you will find extensive and up-to-date information about the FileCap product and services. And if you would like to get more information or a personal advice or support, then please don’t hesitate to contact the FileCap team by phone.
FILECAP DOWNLOAD CENTRE
FILECAP DEMO AND INSTRUCTIONS
FREQUENTLY ASKED QUESTIONS
Yes, the file size is unlimited. This is because the file is stored on your own server. From this location, the large file, which can even exceed 10GB, is downloaded by the person you invited to perform the download action. Contrary to other online file transfer tools, FileCap charges no extra costs for large files.
FileCap works with a one-off basic license that includes a maintenance contract.
Yes, with FileCap you can also encrypt your complete email message, including the text. Just like when sending files, you can choose to protect your message with a password, an SMS token or both. Find out more about email encryption.
Yes, there is a user manual that you can use yourself or that you can share with the people who will have to work with FileCap. You can find the user manual above in the information center under FILECAP MANUAL.
No, you don’t need to do this. Linux is part of the FileCap appliance and is, therefore, automatically updated by FileCap.
No, you don’t need a Windows Server license to use FileCap.
There can be several causes:
– There are no API key settings in the registers. Consult Read the FileCap online manual for support.
– The FileCap server has no valid certificate. Contact your reseller to solve this.
Loading your own certificate can only be done within a standard license. Contact your reseller for assistance.
With FileCap, the encryption takes place per transfer. Every transfer gets its own unique key to do this.
No, the Android version is not yet available, but we are working on it.
Yes, it is possible to cancel a transfer. You can do this via a link in the email you receive as soon as you have sent your files.
Files are removed when the transfer term expires.
Yes, this is one of the options. The admin portal includes a setting you can use to exclude internal emails.
Yes, you can. The multitenancy enables the management of multiple portals for companies with multiple domains as well as for resellers with multiple clients (MSPs).
This transfer will be just as secure as when you send a regular email. For extra safety, we advise you to use a password or token.
Yes, this is one of the options. You can personalize your user environment by adding your own corporate identity, logo, or background.
Yes, you can. You can invite external parties to send files to you in a secure way. This invitation can be easily sent via the Outlook add-in.
No, that is impossible.
To request this SSL certificate, Port 80 for incoming traffic must be open. Check your settings.
We advise you to run FileCap as a Virtual Machine (VM). For this, you can, among others, choose between Microsoft Azure, Microsoft Hyper-V, and VM-Ware.
The size of the FileCap server depends on the size of the files, the number of users, and the retention time. It is also possible to extend the storage at a later moment.
Yes, FileCap has an anti-virus engine that scans for viruses.
Yes, you can block certain file formats based on the extension as well as on MIME-type.
Is your question not listed above? Then don’t hesitate to send us an email. We will answer your question as soon as we can.